Contacting Guide Support

This page provides information to users about how to access on-going support for the Guide platform.

Updated over a week ago

Guide support hours of operation

  • 9am-5pm PST, Monday-Friday

  • Guide Support is closed during Federally Observed holidays in the United States.

First Response SLA

  • 24 hours

  • This is the maximum amount of time a Guide user or customer should expect to wait until they receive their first response from the Guide Customer Support team.

How to contact Guide support

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