What happens when a candidate is rejected in Greenhouse
When Guide receives a new Greenhouse rejection and the setting is enabled, Guide will:
Mark the candidate as rejected in Guide
Archive open scheduling tasks
Cancel upcoming scheduled interviews and retract calendar invites
Close open availability requests and self-schedule requests
Archive open reschedule tasks
Archive the candidate's Guide-created Slack channel, if one exists
Add an activity feed entry showing that the rejection was synced from Greenhouse
Turn on auto-reject
In Guide, go to Settings.
Open Automations.
Find Auto-reject in Guide when rejected in Greenhouse.
Turn the setting on.
Only Org Admins can change this setting.
Defaults
Existing orgs have this setting off by default. Nothing changes until an Org Admin turns it on.
Note: New orgs have this setting on by default.
Important notes
This applies only to Greenhouse in the first release. Other ATS integrations are not included yet.
The setting only applies to new Greenhouse rejections going forward. If a candidate was already rejected in Greenhouse before the setting was turned on, Guide will not retroactively reject them.
If a candidate is later un-rejected in Greenhouse, Guide will not automatically undo the rejection or reopen archived scheduling work. Any recovery needs to be handled manually in Guide.
Greenhouse delayed rejection emails still work the same way. Guide reacts when the candidate is marked rejected in Greenhouse, not when the rejection email is sent. This means calendar cancellations may happen before the candidate receives a delayed rejection email.