Guide will periodically ask if you would recommend our product to a colleague, and why or why not. These surveys can pop up when you aren't expecting them, but giving us your honest feedback helps us make Guide even better.

NPS is a standard way of collecting feedback from customers. Typically, companies as "How likely are you to recommend us to your friends and colleagues?"

We'll periodically ask you for feedback as long as you're using Guide. We'll ask after your first month, and then every 3 months after that to make sure we're regularly giving you an opportunity to tell us what you think of Guide.
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Our in-product survey looks like this (but don't worry if you miss it, we'll send it via email as well):

We start with a numerical score of 0 through 10 on how likely you are to tell other folks about Guide. This score gives us a high-level idea of how we're doing. 9 or 10 says that we're doing a good job, 7 or 8 means that we have room for improvement, and 0 through 6 means we're not delivering the experience you need.

After you give your score, you'll be asked for some feedback about what is going well or what we could be doing better. These comments are what helps us the most-- the more feedback you can give, the more we'll be able to prioritize improvements to Guide.

Once you've given us feedback, it's time for us to put that feedback to use!
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First, our team is notified of a new score-- everyone from engineers to our product designers, to our CEO look at every single score and comment that come in. Then, for any score under a 9, if there wasn't a comment added, our team will follow up to see how we could improve the product. Your scores are private between you and us, and we won't share your feedback with anyone from your team, so feel free to be as honest and open as you can.
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Once we've collected feedback from as many people as we can, our product team will have a meeting to discuss what improvements to the product would help the most people, and how we should prioritize our roadmap.

And that's how we use NPS! We value your feedback and look forward to working with you to help keep Guide on the right track.

Thanks for your help and for your time!