Troubleshooting & FAQs
Common questions and practical solutions to get the most out of Guide
28 articles
- Using Tokens in Guide Email and Calendar TemplatesSee a full list of tokens supported in Guide and how to use them into your interview communications.
- Understanding Candidate Calendar Invites in GuideLearn how Guide automatically generates and delivers calendar invites to candidates.
- Understanding Interviewer Calendar Invites in GuideUnderstand how calendar invites are generated and customized for interviewers in Guide
- Managing Reschedule & Decline ReasonsLearn how to track and customize reschedule reasons and view reporting to gather insights.
- Adding CCs to Candidate EmailsLearn how CCs work in Guide, when to use it and how Guide remembers your preferences.
- How Guide Selects Candidate Contact InfoUnderstand how Guide determines which email and phone number to use when scheduling interviews with candidates.
- Resolving out-of-date candidate portal contentOnce a candidate is active, their portal will no longer receive updates to changes made at the Job or Template level. Here's how to resolve!
- Preventing Duplicate Interviewers in the Same PanelLearn how Guide automatically prevents interviewers from being scheduled multiple times in a single interview loop.
- Understanding Candidate NPS (cNPS)Guide's powerful feedback tool can optionally collect an NPS score during any stage of your process
- Syncing Candidate Communications to your ATS activity feedLearn how Guide automatically logs candidate communications in the ATS activity feed.
- Improving email deliverability for candidatesIt's critical that candidates are receiving your communications with them during the interview process - here are some best practices!
- Clearing Cookies for Guide in ChromeClearing your browser cookies for Guide can often help resolve issues
- Error: Interviews not syncing from Guide to Greenhouse
- Error: Guide interview won't link to GreenhouseEnsure your interviews are set to "Needs scheduling" in Greenhouse
- Migrate to Guide's new scheduling pages before January 31st (mandatory)If you're using Guide's personal scheduling pages to book meetings, you'll need to migrate to the updated version before January 31st.
- How to use your NPS survey results to make Guide betterA quick summary of how you can help us improve the Guide experience for all our users
- How to Set or Override Your Zoom Email in GuideCustomize the Zoom email Guide uses when scheduling interviews on your behalf
- Understanding Guide’s Slack PermissionsLearn what permissions Guide requests when connecting to Slack and how they power automation and collaboration features
- Clearing Candidate Availability Before Sending a New Availability RequestHow to clear or edit a candidate’s existing availability when creating a new scheduling request
- Best Practices for Offboarding a User and Transferring Ownership in GuideWhen a team member leaves or changes roles, you can transfer their active scheduling items to another team member to keep to avoid interruption.
- Migrating your Guide account from Greenhouse to AshbyWhen switching your ATS from Greenhouse to Ashby, this article walks you through what to expect and how to ensure a smooth transition
- Resolving "Does not have a Zoom account" error when selecting Zoom hostsA common problem with two straightforward solutions.
- Testing Your Custom Email DomainOnce your custom email domain has been verified in Guide, you should run a quick end-to-end test to ensure it is working correctly before enabling it for your organization.
- Reporting Glossary: Metrics OverviewUnderstand how each chart and metric in your Guide reporting dashboards are calculated.
- Slack Permissions Required for Guide’s Enhanced Slack Coordination FeaturesThis article explains the new Slack permissions requested by Guide’s updated Slack app, what functionality they enable, and why some organizations may want to approve these permissions ahead of future…
- Using BrightHire Alongside GuideHere's what you need to know to make sure Guide and BrightHire work together.
- Troubleshooting Your BrightHire and Guide IntegrationMost BrightHire issues come down to your BrightHire account configuration. Here's how the two work together and how to resolve the most common problems.
- How to handle candidate job transfers in GreenhouseHere's what happens and what you need to know when you transfer a candidate from one Greenhouse job to another