Troubleshooting & FAQs
Common questions and practical solutions to get the most out of Guide
16 articles
Using Tokens in Guide Email and Calendar TemplatesSee a full list of tokens supported in Guide and how to use them into your interview communications.
Understanding Candidate Calendar Invites in GuideLearn how Guide automatically generates and delivers calendar invites to candidates.
Understanding Interviewer Calendar Invites in GuideUnderstand how calendar invites are generated and customized for interviewers in Guide
Managing Reschedule & Decline ReasonsLearn how to track and customize reschedule reasons and view reporting to gather insights.
Handling Confidential Roles in GuideLearn how Guide treats confidential Greenhouse roles and what access limitations exist for coordinators today
Adding CCs to Candidate EmailsLearn how CCs work in Guide, when to use it and how Guide remembers your preferences.
How Guide Selects Candidate Contact InfoUnderstand how Guide determines which email and phone number to use when scheduling interviews with candidates.
Resolving out-of-date candidate portal contentOnce a candidate is active, their portal will no longer receive updates to changes made at the Job or Template level. Here's how to resolve!
Preventing Duplicate Interviewers in the Same PanelLearn how Guide automatically prevents interviewers from being scheduled multiple times in a single interview loop.
Understanding Candidate NPS (cNPS)Guide's powerful feedback tool can optionally collect an NPS score during any stage of your process
Syncing Candidate Communications to your ATS activity feedLearn how Guide automatically logs candidate communications in the ATS activity feed.
Improving email deliverability for candidatesIt's critical that candidates are receiving your communications with them during the interview process - here are some best practices!
Clearing Cookies for Guide in ChromeClearing your browser cookies for Guide can often help resolve issues
Error: Interviews not syncing from Guide to Greenhouse
Error: Guide interview won't link to GreenhouseEnsure your interviews are set to "Needs scheduling" in Greenhouse
Migrate to Guide's new scheduling pages before January 31st (mandatory)If you're using Guide's personal scheduling pages to book meetings, you'll need to migrate to the updated version before January 31st.