📧 Which Candidate Email Does Guide Use?
Guide automatically selected the person email address listed on the candidate’s profile in Guide (eg. @gmail.com).
If multiple emails are stored in the ATS, Guide will first look for a personal email address to select first (eg. @gmail.com), then a work email address (eg. @company.com), then any "other" type of email address, in that order.
This is the email used for:
Candidate confirmation messages
Calendar invites (ICS files)
Follow-ups and reminders
Note: For Ashby ATS, Guide pulls the "primary" email address listed for the candidate in the ATS.
📱 What About Phone Numbers?
Guide does import phone numbers from Greenhouse and Ashby, but isn't able to distinguish between primary and non-primary if multiple phone numbers exist.
For phone interview stages, Guide will prompt the candidate to enter their preferred phone number at the time of booking.
This phone number is then used for the specific interview and is saved back to the Guide and ATS profile.
🧠 Best Practices
Make sure the primary email in your ATS is accurate before triggering scheduling via Guide
For self-scheduled phone interviews, select the "phone call" option for your request and Guide will require a candidate to submit their phone number within their booking.