The Guide Inbox is a convenient, effective, and powerful solution for keeping track of your conversations. Whether communicating with your candidates or supporting your team, the Guide Inbox helps you remain responsive and supportive to questions, coordinate interviews, and share important updates.

Keeping track of multiple conversations can be a challenge. Has a candidate read my message? Are there messages that have responses that need a follow-up? Which candidates should I re-engage? Am I still waiting on the candidate to share their availability, or did they share it, and I missed it? The Guide Inbox is here to help.

The Inbox can be accessed conveniently in Greenhouse from the Guide Extension. The Guide Inbox can be accessed conveniently from the Guide Extension. This means that the Inbox will follow you wherever you go in Greenhouse. Below is a picture illustrating the Inbox in both of these locations.

The Inbox should look pretty familiar, thats because we modeled our design choices off of the email inboxes we use everyday. The Inbox is a list of conversations sorted by date of last activity. That’s a fancy way of saying that messages with more recent responses will always float to the top.

Each row in the inbox is a conversation – the threaded back and forth replies originating from an original message. Each conversation item surfaces relevant information such as the subject, recipients, other participants, and a timestamp of the latest activity. You will also find helpful information on message activity (i.e. sent, viewed, or replied).

The Inbox is a combined list of conversations. These are conversations relevant to you. In the Inbox you will find conversations that match any of the following criteria:

Guide supercharges your messages by providing real-time engagement insights allowing you to track when your candidates view their messages.

Each conversation in the Inbox will show the status of the last message sent. For example: If you just sent a message to a candidate, the status will display “Sent” if a candidate opens the message, the status will change to “Viewed,” and if they reply, the status will change to “Replied.” These are the four message statuses Guide tracks and reports on:

With Guide, you can send a request for availability along with your message. This functions a lot like Greenhouse's request for availability but is tightly integrated into your message and offers a better candidate experience. For information on how to request availability read: Request availability from a candidate.

In the Guide Inbox you can easily see which conversations have outstanding availability requests. As soon as a candidate provides available times, these conversations update to notify you of their response and remind you that the next step is to schedule their interview. Once you've scheduled the interview, the last thing to do is reply to the conversation with the interview schedule. Once you've done this, the conversation will update to help you and others know the Confirmation has been sent.

These are the four interview scheduling states that you will come across in Inbox conversations:

Clicking on an item in the list of conversations in your Inbox will take you to the conversation in the candidate's guide. From here, you can read and respond to the discussion. If your candidate has responded to a request for availability, the times they provided will be attached to the conversation.