🧪 Why You Should Test Your Domain
Testing your domain confirms that:
Emails are sent from your custom domain
Candidates can reply to those emails
Replies correctly sync back into Guide
Completing this test ensures your domain is functioning properly before it is enabled organization-wide.
⚙️ Step 1: Create a Test Candidate
Start by creating a fake candidate in Guide.
Navigate to Candidates in Guide.
Create a new candidate profile using your own email address (or another test email).
Open the candidate profile so you can send them a message.
Using your own email makes it easy to verify that replies are working correctly.
✉️ Step 2: Send an Email Using Your Custom Domain
Next, send a message from Guide using your custom domain.
Open the message composer for the test candidate.
Click the gear icon next to the Send From field.
Select your custom sending domain.
Send a test message to the candidate.
When you receive the email, verify that the sender address uses your custom domain.
Example:
🔁 Step 3: Reply to the Email
Now confirm that incoming replies are captured by Guide.
Open the email you received.
Reply to the message from your inbox.
Send the reply.
✅ Step 4: Confirm the Reply Appears in Guide
Return to the candidate profile in Guide and confirm that:
The reply appears in the candidate conversation thread
The message is properly associated with the candidate
The email is shown as coming from your custom domain
If the reply appears correctly, your domain is functioning as expected.
🚀 Final Step: Enable the Domain Organization-Wide
Once the test is successful, reach out to Guide Support to enable the custom domain for your entire organization.
After it is enabled organization-wide:
All emails sent from Guide will use your custom domain by default
Recruiters and coordinators will no longer need to select it manually