🔁 What Are Reschedule Reasons?
When an interview is rescheduled in Guide, the user is prompted to select a reason for rescheduling. This helps your team:
Track common disruptions
Monitor scheduling health
Understand patterns (e.g., interviewer declines vs. candidate no-shows)
📋 Default Reschedule Reasons
Guide includes a default set of reasons such as:
Candidate no showed
Candidate requested reschedule
Interviewer no showed
Interviewer declined
Other
🎯 You can customize this list by contacting your Guide CSM.
🛠️ Customizing Reschedule Reasons
To request custom reasons:
Compile a list of preferred reschedule reasons (ideally under 8–10 total)
Send them to your Guide CSM or Support team
Guide will update your org-level list, which will be reflected in the dropdown during rescheduling
🧾 Tracking Reschedule Activity
All rescheduling actions are logged in the Guide dashboard, including:
Who initiated the reschedule (candidate, interviewer, or coordinator)
The selected reason
Timestamp of the change
📊 This data appears in the Scheduling Reports to help analyze fault trends and process friction.