"Scheduling" Dashboard
Scheduling Efficiency
Scheduling Turnaround Time The average elapsed time from when a scheduling request is created to when the first interview in that request is confirmed on the calendar. Measures how quickly the team moves from receiving a scheduling task to getting an interview booked. Only requests that result in a confirmed interview are included.
Rescheduling Turnaround Time The average elapsed time from when a reschedule is initiated to when the rescheduled interview is confirmed. Captures how fast the team recovers and gets a rescheduled interview back on the books.
Time in Queue The average time a scheduling request spends sitting unassigned in a scheduling queue before being picked up and worked. Only relevant for organizations using Scheduling Queues. A dash (-) indicates no queue-based requests existed in the selected period, or the Queues feature is not in use.
Avg. Self-Scheduled Time The average time from when a self-schedule link/request is sent to a candidate to when the candidate completes their booking. Measures how quickly candidates act when given the ability to schedule themselves.
Candidate Response Time The average time from when an availability request is sent to a candidate to when the candidate submits their availability back. Isolates the "candidate lag" component of the overall scheduling turnaround.
Interview Scheduling and Completion
Interviews Completed The count of interviews that were marked as completed (the interview took place and was recorded as done) within the selected time period.
Interviews Scheduled The total count of interviews that were newly confirmed/scheduled (by any method) during the selected time period. Includes both recruiter-coordinated and self-scheduled bookings.
Interviews Self-Scheduled A subset of Interviews Scheduled - specifically the count of interviews that candidates booked themselves using a self-scheduling or booking link, without recruiter coordination.
Scheduling Lead Time The average time between when an interview is confirmed (scheduled) and when that interview is actually set to start. Measures how far in advance interviews are booked relative to the interview date.
Interview Changes and Reschedules
Interviews Rescheduled The count of interviews that were moved to a new time (rescheduled) during the selected time period.
Interviews Updated The count of interviews where any detail was changed - such as the meeting link, duration, or title - during the selected period. Does not require a full reschedule to qualify.
Interviewers Changed The count of interviews where the interviewer panel was modified - an interviewer was swapped, added, or removed - during the selected period.
Interviewer Change Rate The percentage of scheduled interviews where the interviewer panel was modified, out of all interviews scheduled in the selected period. Computed as: Interviewers Changed / Interviews Scheduled x 100. This is the rate equivalent of the "Interviewers Changed" count chart.
Reschedule Rate The percentage of scheduled interviews that were rescheduled, out of all interviews scheduled in the selected period. Computed as: Interviews Rescheduled / Interviews Scheduled x 100. This is the rate equivalent of the "Interviews Rescheduled" count chart.
Rescheduling Lead Time The average time between when a rescheduled interview is confirmed to its new time and when that rescheduled interview is set to start. This is the lead time equivalent measured specifically for rescheduled bookings, showing how far in advance rescheduled interviews land.
Note: All time-based metrics display the average across the selected date window, and each shows a delta comparing performance to the equivalent prior period (e.g., previous 30 days).
Interviewer Change Reasons
A breakdown (by count and percentage) of the reason codes logged when an interviewer was changed on a scheduled interview. The three built-in categories are:
Interviewer declined - the interviewer actively declined the interview
Other - Candidate - the swap was triggered by a candidate-related reason
Other - Company - the swap was triggered by an internal/company-side reason
Reschedule Reasons
A breakdown (by count and percentage) of the reason codes logged when an interview was rescheduled. The eight built-in categories are:
Candidate no showed - the candidate did not attend
Candidate requested reschedule - the candidate asked to move the interview
Interviewer no showed - the interviewer did not attend
Interviewer declined - the interviewer declined, requiring a reschedule
Coordinator error - a scheduling coordinator error caused the reschedule
Recruiter error - a recruiter error caused the reschedule
Technical issues - technical problems (e.g., video conferencing) caused the reschedule
Other - Candidate - a candidate-related reason not covered by the above
Note: Both reason-breakdown charts reflect only interviews where a reason was explicitly logged. Reason categories are configurable per organization upon request.
"Interviewers" Dashboard
Interviews Conducted The count of interviews that a given interviewer participated in and that were marked as completed during the selected time period. Each interviewer-interview combination counts separately (e.g., a panel of 3 interviewers on one interview counts as 1 conducted interview for each of the 3 panelists).
Interviews Declined The count of scheduled interviews where the interviewer submitted a decline RSVP response during the selected time period. Triggered when an interviewer actively declines their calendar invite through Guide.
Interview Decline Rate The percentage of conducted interviews that resulted in a decline. Computed as: Interviews Declined / Interviews Conducted x 100. Measured per interviewer and also aggregated org-wide.
Interview Decline Lead Time The average time between when an interviewer submits a decline and when the interview was scheduled to start. A higher value means interviewers are declining further in advance; a lower value means declines are happening close to the interview time. This is the average across all declined interviews in the period.
RSVPs The count of interviews where the interviewer submitted any RSVP response (either accepted or declined) during the selected time period. Measures how many interviewers are actively responding to their calendar invites through Guide.
RSVP Rate The percentage of conducted interviews for which the interviewer submitted any RSVP response. Computed as: RSVPs / Interviews Conducted x 100. Measures interviewer responsiveness to interview invites.
Interviewer No Shows The count of interviews where the interviewer was explicitly marked as a no-show - meaning the interview took place but the interviewer did not attend and was flagged as absent. Distinct from a decline (which happens before the interview).
Interviewer No Show Rate The percentage of conducted interviews where the interviewer no-showed. Computed as: Interviewer No Shows / Interviews Conducted x 100.
Summary Table Columns
The Summary table breaks every chart metric down per individual interviewer. The columns are:
Conducted - Count of completed interviews for that interviewer in the period
Total hours - Sum of the scheduled duration (end time minus start time) across all conducted interviews for that interviewer, displayed in hours and minutes
RSVP rate - That interviewer's individual RSVP rate (RSVPs / Conducted)
Declines - Count of declined interviews for that interviewer
Decline rate - That interviewer's individual decline rate (Declines / Conducted)
No shows - Count of no-show events for that interviewer
No show rate - That interviewer's individual no-show rate (No shows / Conducted)
Note: The table is sortable and defaults to grouping by interviewer. Clicking an individual interviewer drills down to rerun all charts filtered to just that person.
"Training" Dashboard
Training Events Tab
Qualified Interviewers Added The count of interviewers who graduated from a training path and became newly qualified during the selected time period. This is a flow metric - it tracks new graduations in the window, not the total qualified pool size.
Trainees Added The count of new trainees who were enrolled in a training path during the selected time period. Tracks how many interviewers entered the training pipeline.
Shadows Completed The count of shadow training events completed during the selected period. A shadow = the trainee observed a qualified interviewer run the interview without taking the lead role.
Reverse Shadows Completed The count of reverse shadow training events completed during the selected period. A reverse shadow = the trainee ran the interview themselves while being observed by a qualified interviewer.
Graduations The count of interviewers who completed all required training steps (shadows + reverse shadows, plus any required approvals) and were marked as fully qualified during the selected period.
Summary Table - Training Events Tab Each row represents one trainee's enrollment in a specific training path. Columns are:
Trainee - the person in training
Type - shadow or reverse shadow (the type of training event)
Progress - a visual indicator of completed vs. required training steps for that path
Graduated? - Yes or No, whether the trainee has been marked as qualified
Interview - the interview type associated with the training path
Job - the candidate's job the interview was for
Note: The checkmark indicators in the Progress column reflect completion of training steps, but review/approval status shown there may not always match the actual approval state in the Training Paths interface. For accurate approval status, use the Training Paths view directly.
Interviewers Tab
Qualified Interviewers A snapshot count of how many interviewers are currently marked as fully qualified on at least one training path. This is a point-in-time total, not a count of new graduations in the period.
Avg. Interviews Per Qualified Interviewer The average number of interviews conducted by qualified interviewers during the selected period. Computed as: Total interviews conducted by qualified interviewers / Number of qualified interviewers. Measures how evenly the interview load is distributed across the qualified pool.
Interviewers In-Training A snapshot count of how many interviewers are currently enrolled in a training path and have not yet graduated. Represents the size of the active trainee pipeline.
Avg. Training Progress The average percentage of training completion across all active trainees. For each trainee, progress = (shadows completed + reverse shadows completed) / (shadows required + reverse shadows required), capped so that extra completed events beyond the requirement do not inflate the score. The average of this percentage is then taken across all current trainees.
Summary Table - Interviewers Tab A per-interviewer breakdown showing each qualified or in-training interviewer alongside their training path status and related metrics (exact columns were loading in the screenshot, but reflect the same individual data points as the stat tiles above).
"Booking links" Dashboard
Events Booked The count of interviews that were scheduled by a candidate through a booking link during the selected time period. An event is counted as booked the moment the candidate submits their booking and the interview is confirmed. Each interview is counted only once, even if it was later rescheduled.
Events Completed The count of booking-link-originated interviews that were subsequently marked as completed during the selected time period. This is a subset of Events Booked - an event can only appear as completed if it was first booked via a booking link. Each interview is counted once on first completion.
Summary Table
The summary table breaks both metrics down per booking link owner. Columns are:
Owner - the Guide user who created and owns the booking link (not necessarily the interviewer who conducts the interview)
Events booked - count of interviews booked through that owner's booking link(s) in the period
Events completed - count of those booked interviews that were subsequently completed in the period
Note: The table defaults to grouping by Owner, which lets teams measure how much scheduling volume each person's booking links are generating and how many of those interviews are actually taking place.